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FAQ Manager

The /faq-manage command allows administrators to create, edit, delete, and list frequently asked questions (FAQs) for your server. This command requires Manage Guild permissions and is only accessible to staff members.

Overview​

FAQs help you provide quick, consistent answers to common customer questions. Users can retrieve FAQs using the /faq command with a slug identifier.

Subcommands​

Add a New FAQ​

Create a new FAQ entry.

Command: /faq-manage add

Required Options:

  • title - The FAQ title displayed in the embed
  • slug - A unique identifier for quick access (e.g., "refund-policy", "shipping-times")
  • answer - The FAQ answer (supports markdown and \n for new lines, max 4000 characters)

Optional:

  • category - Organize FAQs by category (defaults to "General")

Example:

/faq-manage add
  title: Refund Policy
  slug: refund-policy
  answer: We offer full refunds within 30 days of purchase.\nNo questions asked!
  category: Policies
Slug Best Practices
  • Use lowercase letters and hyphens
  • Make it memorable and easy to type
  • Examples: shipping, returns, sizing-chart

Edit an Existing FAQ​

Update an existing FAQ's title, answer, or category.

Command: /faq-manage edit

Required:

  • slug - The slug of the FAQ you want to edit

Optional (at least one required):

  • title - New title
  • answer - New answer (supports markdown and \n for new lines)
  • category - New category

Example:

/faq-manage edit
  slug: refund-policy
  answer: We offer full refunds within 60 days of purchase.\nNo questions asked!
info

You only need to provide the fields you want to update. Other fields will remain unchanged.

Delete an FAQ​

Remove an FAQ from your server.

Command: /faq-manage delete

Required:

  • slug - The slug of the FAQ to delete

Example:

/faq-manage delete slug: old-promo
caution

Deletion is permanent and cannot be undone. Make sure you have the correct slug before confirming.

List All FAQs​

View all FAQs in your server, organized by category.

Command: /faq-manage list

Example Output:

📋 All FAQs

📁 General
**How to Order** (`how-to-order`) - Used 45 times
**Contact Us** (`contact`) - Used 23 times

📁 Policies
**Refund Policy** (`refund-policy`) - Used 67 times
**Shipping Policy** (`shipping`) - Used 89 times

12 total FAQs

Using FAQs​

Once created, FAQs can be accessed by anyone using:

User Command: /faq slug: refund-policy

This will display the FAQ in a formatted embed that users can read.

Formatting Tips​

The answer field supports Discord markdown:

  • Bold text: **text**
  • Italic text: *text*
  • Code: `code`
  • Links: [text](url)
  • Lists: Use \n• Item 1\n• Item 2
  • Line breaks: Use \n for new lines

Example with formatting:

**Our Guarantee**\n\nWe offer:\n• 30-day returns\n• Free shipping over $50\n• 24/7 support\n\nQuestions? Contact us at [email protected]

Usage Analytics​

Each FAQ tracks how many times it's been used. This helps you:

  • Identify the most helpful FAQs
  • Find questions customers ask frequently
  • Optimize your FAQ content

View usage counts with /faq-manage list.

Tips​

  • Keep answers concise and easy to understand
  • Use categories to organize related FAQs
  • Review and update FAQs regularly
  • Create slugs that are intuitive and memorable
  • Use markdown formatting for better readability
  • Monitor usage counts to prioritize important FAQs